Refund policy
Returns and refunds
Last updated: 2 August 2026
We want you to be confident in every KHAIR purchase. You may request a return within 30 days of receiving your order.
Starting a return
To request a return, email team@khairclo.co.uk with your order number and the item you want to return. Please wait for our return instructions before sending anything back.
Approved returns should be sent to:
KHAIR CLO
28 Livingstone Road
Blackburn
England
BB2 6NF
United Kingdom
Returns sent without first contacting us may take longer to identify and process.
Return condition
For returns under our 30-day policy, items should be unworn, unwashed and returned with their original tags and packaging. You may inspect and try on an item as you would in a shop. We may reduce a refund where handling has gone beyond what is reasonably necessary and has reduced the value of the item.
Your right to cancel
UK customers purchasing online have a legal right to tell us that they wish to cancel within 14 days of receiving their order. After notifying us, customers normally have a further 14 days to return the goods. Our 30-day return window is offered in addition to these statutory rights and does not replace them.
Return postage
Customers are responsible for return postage for change-of-mind returns. We recommend using a tracked service and keeping proof of postage. If an item is faulty, damaged on arrival or incorrect, contact us before returning it and we will arrange an appropriate solution and cover reasonable return costs.
Non-returnable items
Gift cards, personalised or made-to-order products, and sealed hygiene-sensitive goods that have been opened cannot normally be returned unless they are faulty. This does not affect your statutory rights.
Refunds
We will inspect your return and notify you when the refund has been approved. Approved refunds are made to the original payment method. For statutory cancellations, refunds will be made within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever applies first.
Your bank or payment provider may need additional time to show the refund in your account. If more than 15 business days have passed since we confirmed your refund, email team@khairclo.co.uk.
Original delivery charges
Where the law requires it, we will refund the cost of standard delivery. Any additional amount paid for an enhanced or express delivery service is not refundable beyond the cost of our standard delivery option.
Exchanges
The quickest way to obtain another size or product is to return the original item and place a new order. Contact us if you need help before doing so.
Faulty products
If a product is faulty or not as described, contact us as soon as possible with your order number and photographs where helpful. Nothing in this policy limits your rights under applicable consumer law.